Privacy Policy | Neo Esensial

This Privacy Statement is effective as of August 2023.

PT Neo Esensial Teknologi is committed to safeguarding your privacy. This Data Privacy Policy outlines Neo Esensial Teknologi’s policy and practices regarding the gathering, usage, processing, storage, transfer, protection, and disclosure of information that we may gather about you via our website www.neoesensial.co.id, as well as any subsidiaries or parent websites, marketing events, or our partners. PT Neo Esensial Teknologi is dedicated to managing this information responsibly and in accordance with applicable data protection laws.

Why and How We Gather and Utilize Your Personal Information

We may collect your personal information for various reasons, such as those listed below:

Accessing and Utilizing Websites or Other Online Services: When accessing our website or utilizing an online service, we will record necessary information to facilitate your access, ensure website operation, and comply with security and legal prerequisites concerning site operation. This includes data such as passwords, IP addresses, and browser settings. Furthermore, we gather information about your activities during your visit to personalize your website experience. This may involve recording preferences and settings, as well as accumulating statistics to enhance the development of our websites, products, and services.
Responding to Information, Order, or Support Requests: When you get in touch with us (whether online or offline) for information, to place an order, receive support, or engage in a forum or social computing tool, we collect essential information to fulfill your requests. This facilitates granting you access to products or services, providing support, and ensuring effective communication. For instance, we gather details such as your name, contact information, and specifics related to your request, agreement, order fulfillment, delivery, invoicing, and client satisfaction surveys. We retain this information for administrative purposes, safeguarding our rights, and maintaining our relationship with you. Registering for such a request may also aid in identification during subsequent website visits.
Visitor Information: We record details of individuals visiting our sites and locations, including names, identification, and business contact information. Camera surveillance is employed for security and safety purposes, as well as to meet regulatory requirements.
Marketing: The majority of the information we collect stems from direct interactions with you. For instance, when you register for an event, we may collect information concerning event organization and participation details. During events, we may gather data related to sessions attended and survey results. This aggregated information aids us in analyzing business intelligence and conducting marketing operations. You can opt to receive information via email, telephone, or postal mail about our products and services, or sign up for subscriptions. Personalized information may also be provided when you visit our websites or utilize our services. We employ your personal information for purposes of marketing, improving or developing our products or services, ensuring safety and security, and fulfilling regulatory requirements. These uses are based on our or a third party’s legitimate interests, or your consent. In relevant cases, Neo Esensial Teknologi may share your personal information with chosen partners to assist in providing products or services for you or your organization, or to fulfill your requests, all while adhering to your consent. The selection of suppliers and partners takes into consideration their data handling processes.

Use of Your Personal Information

When you voluntarily provide us with Personal Information, it will be used to furnish you with information about our products, process orders, register you for events, establish accounts, provide customer service, address specific queries, offer participation in contests, manage job applications, or grant access to additional information or offers. Additionally, the information collected is employed to enhance the content of our website, notify customers about website updates, products, and reach out for marketing and sales purposes, including renewals, tailored to your unique needs and interests.

Sharing of Personal Information

To support and enhance customer relations, Neo Esensial Teknologi may store, process, or share your Personal Information with subsidiaries, parent companies, and affiliates (e.g., channel partners, credit card processors, data hosts, and service providers). This is done to fulfill functions, provide you with relevant information, or complete transactions related to your interest in Neo Esensial Teknologi’s solutions.

With respect to Neo Esensial Teknologi's subsidiaries or parent entities, access to personal information is granted solely on a need-to-know basis, as required for the intended purposes. In certain cases, suppliers may be involved in collecting, using, analyzing, or processing personal information on behalf of Neo Esensial Teknologi.

Additionally, as needed, your personal information may be shared with selected partners to facilitate the provision of products or services to you or your organization, as well as to fulfill your requests. This sharing is conducted in line with your consent. During the selection process of our suppliers and partners, we consider their data handling procedures.

There are situations where Neo Esensial Teknologi may be legally obliged to disclose your Personal Information, such as by law, legal proceedings, litigation, or requests from public or governmental authorities. Disclosure may also occur in cases involving national security threats, law enforcement compliance, public importance issues, or to enforce our terms and conditions, or protect our operations or users.

Purpose Limitation

Neo Esensial Teknologi collects, uses, or discloses Personal Information provided by you solely for the purposes disclosed, unless such disclosure serves an additional purpose related to the original intent. This also applies when the disclosure is necessary for contract preparation, negotiation, and execution, or is mandated by law, competent governmental authority, legal claim establishment or defense, fraud prevention, or other illegal activity prevention.

Cookies and Other Website Technologies

Neo Esensial Teknologi's website, advertisements, emails, and online services may employ automatic data collection technologies such as cookies and third-party vendors (e.g., Google AdSense, Google Analytics, and The DoubleClick Cookie). These technologies gather data, including personal information, about your interactions with our website and products. It's important to note that we have no control over, and assume no responsibility for, the content, privacy policies, or practices of third-party sites or services. User data collection aids in comprehending user behavior, web searches, and areas of our websites visited. Cookies assist in distinguishing you from other website users, enhancing your browsing experience, and allowing for website improvement.

A cookie is a piece of data stored by your web browser on your computer's hard drive. Upon visiting www.neoesensial.co.id, our server recognizes the stored cookie, providing information about your previous website visit. While many browsers automatically accept cookies, you can adjust settings to disable automatic acceptance. Keep in mind that choosing not to use cookies may limit certain functions of our website.

Data collected via cookies and similar technologies are treated as non-personal information, unless local law dictates that IP addresses (or similar identifiers) be considered Personal Information.

Accuracy and Retention of Personal Information

Neo Esensial Teknologi strives to facilitate easy updates to your Personal Information, ensuring its accuracy. Your Personal Information will only be retained for the duration necessary to fulfill the purposes outlined in this Privacy Policy, unless legal requirements dictate otherwise.

Communications and Subscription Preferences

You have the ability to determine the type of information you receive from Neo Esensial Teknologi regarding products and services, as well as the manner in which such information is delivered, by specifying your communication preferences. If you wish to cease receipt of marketing and/or non-transactional emails from us, you can do so using the "unsubscribe" link provided in any email. Please note that this provision does not apply to transactional emails pertaining to your business relationship with Neo Esensial Teknologi.

Should you opt not to provide specific personal information, we may be unable to adequately address your queries, provide updates, or offer information about our products and services. You can always opt out of receiving certain communications at any time by updating your subscription preferences or clicking the "unsubscribe" link in any email. However, we will continue to utilize your Personal Information for the limited purpose of sending you important notices related to your purchases, policy and agreement changes, and other reasons permissible by applicable law.

Business Transactions

In the event that the Company is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. Notice will be provided before such transfer occurs, and your Personal Data will become subject to a different Privacy Policy.